Quality Management System

The top management of IDGC of Center states that the Company's policy on quality is an expression of values and principles derived from the Mission, Goals, Visions and Strategies of the Company.

IDGC of Center (hereinafter - the Company) is an Interregional Distribution Grid Company that provides services for technological connection of consumers to the power grid, transmission and distribution of electric power through its transmission lines of 110 kV, 35 kV, 6-10 kV and 0,4 kV voltage classes in 11 regions of Russia.

To implement the key strategic objective of the Company until 2015 - to reach leadership among IDGCs and other energy companies in Russia and abroad – the top management of the Company believes the main priority of their activities is the continuous improvement of service quality, understanding by the quality the compliance with all the established requirements for the technological connection, transmission and distribution of electric energy, as well as high level of service for their customers.

To implement this Quality Policy of the Company, the following basic principles are set forth:

• definition and implementation of reasonable requirements of customers (consumers), constant monitoring of their expectations and satisfaction;
• broad delegation of authority, balanced distribution and regulation of responsibilities and powers of employees of the Company;
• continuous development of competencies of the staff, creation of supportive social and working environment, involvement of each employee into activities on continuous improvement and achievement of the Company’s goals, developed with the technology of Balanced ScoreCard;
• management of the Company’s activity as a system of interrelated business processes, continuous improvement and increase their effectiveness by using ARIS tools;
• development and improvement of infrastructure of the Company through the introduction and application of modern technologies in the automation of business processes (SAP, Synergy Center), creating a single information space;
• continuous improvement of the Company’s management system by using modern techniques and management tools;
• management decisions based on ongoing analysis of performance;
• desire for a mutually beneficial and long-term relationship with reliable partners.

The top management of the Company undertakes their obligations to implement this Policy and ensure compliance of the services provided with reasonable requirements of customers (consumers), legal and regulatory requirements, internal requirements of the Company, as well as the continuous improvement of the quality management system.